Frequently Asked Questions

Thank you for visiting the John August Swanson Studio webstore. If you have any questions or requests, you are welcome to call the studio at (310) 649-1210 or to write to us at studio@JohnAugustSwanson.com.

What payment options do you accept?
The website currently allows personal checks and money orders (the order will be filled when the Studio receives the payment by mail), and electronic payments using PayPal or Stripe. If you would prefer to pay with a credit card over the phone, please call us during studio hours at (310) 649-1210 and we will be glad to process your payment.

Do you have greeting cards?
Greeting cards published by the National Association for Hispanic Elderly can be purchased through the Association by phone at: (626) 564-1988. If you represent an organization hoping to print greeting cards using the artwork, please feel welcome to contact us and we will be glad to work with you.

How do you ship the artwork?
Unframed, fine artwork prints are shipped rolled in heavy-duty shipping tubes. We roll the prints with a lining paper, inside bubblewrap, fitted to the tube to ensure minimal movement in transit, then close the tubes with tape on both sides. While no system is perfect, this shipping method has resulted in damage to very few of the hundreds of artworks we’ve shipped this way over the years. Packages are hand-delivered to the UPS authorized center downstairs from the Studio, and are shipped using UPS 3 Day Select service. If you would prefer another service, though, let us know and we are glad to help.

For poster orders of 12 posters or fewer, we roll the posters with a paper lining and pack them into 4″ diameter, sturdy cardboard shipping tubes. For larger orders, the posters will be packed flat in boxes measuring 15″ x 21″. Unless otherwise requested, posters are shipped using USPS Ground Advantage and will be delivered in 2-5 business days, once they are shipped.

When will you ship the artworks? (Studio Hours)
The studio is typically staffed Monday through Friday, by Chris and Andrew. If an order is placed before 4pm Pacific Time on a day the studio is staffed, the order will most likely be filled that same day. If the order is placed when the studio is unstaffed, it will be filled the next day we are back in the office. Once your order is packed and labeled for shipping, the studio will send you an email with tracking information.

I have a special request regarding either the timing or content of my order; what should I do?
If you are ordering for a special occasion and wish to ensure a delivery date, or if you have another special request, please feel welcome to email us before placing your order; you can also add your question or request to the Order Notes box in the checkout form.

What is your return policy?
If your order has been damaged or lost in shipping, please let us know and we will replace it immediately and handle the claim with the shipper for the damaged or lost goods. If you are dissatisfied with your purchase, the Studio will accept the return of undamaged prints for a full refund for at least the first 30 days (and beyond that at our discretion). We may accept the return of items damaged outside of the shipping process, but those will be considered on a case by case basis. Refunds will be made in the same form as the original payment; the refund will be processed on the day that we receive the returned artwork, but credit card refunds often take up to a week to wend their way through the banks involved.

Do you offer framing?
The Studio keeps an inventory of framed artworks for display and for sale. We can email photos of frames and even arrange for shipping (the cost to ship a framed artwork will vary, depending on size, but you should expect it to run between $200 and $400, per artwork; we will only ever charge you the exact shipping/packing cost we pay). Please contact us for information about the frames and we will be happy to provide it. If you are interested in framing in the Los Angeles area, the studio uses Sherman Oaks Custom Framing, and we recommend them without reservation.

Do you accept international orders?
The website is able to process orders from Canada and the U.K. If you would like to order from another country, please contact the studio and we should be able to accommodate your order.